Several things can cause this to happen, some examples include changing certain BIOS settings, upgrading the BIOS, TPM ownership changes, or partition changes on the hard disk. InstructionsĪfter a computer has been encrypted, if certain conditions occur, you may experience a situation where the system enters a “locked” state. Or, you can manually copy the BitLocker recovery key to the Active Directory using the manage-bde tool. * If you are an IT Support Consultant please use the BitLocker Helpdesk Portal to retrieve the BitLocker Recovery Key using your TechID.

You must use your daily login credentials for that system when logging into the Self Service Portal.

You must be the end user of the system to recovery the key through the Self Service Portal *.

If multiple are listed, compare the 'Key ID:' fields with the key ID field shown on your Bitlocker recovery screen. If only one is listed, click 'Show recovery key'. This document assumes that the MBAM client is installed on the computer and that the drive has already been encrypted by the MBAM client. If the device's recovery key is available, a 'View Bitlocker Keys' button should appear.

This document will outline how to unlock a computer that was encrypted using the MBAM (Microsoft BitLocker Administration and Monitoring) client.

Get bitlocker recovery key with key id